Please Read Before Ordering
Return Policy
Our stock is leftover branded articles — most pieces are the only one we will ever have. For that reason, all sales are final.
Our policy
We do not accept returns or exchanges.
Please treat every order as final, and ask us everything you need to know before you confirm it.
Why we work this way
Everything we sell comes from leftover branded production runs. A returned piece cannot simply go back into stock the way it would at a large retailer — in most cases it is the only one of its kind we have ever had, and we cannot reorder it. Keeping a strict no-return policy is what allows us to price these pieces as far below retail as we do.
How to order with confidence
Ask us for whatever you need before confirming. We are genuinely happy to help you decide:
- Extra photographs in daylight and under indoor lighting
- Close-ups of the embroidery, beadwork or print
- Exact measurements, panel lengths and fabric widths
- An honest opinion on whether a piece suits what you're planning
- Confirmation of any small flaws — leftover stock occasionally has them, and we will always tell you first
Colour and screen differences
Fabric colours can look different from screen to screen, and embroidery threads in particular catch light in ways a photo cannot always capture. Slight variation between the photograph and the piece you receive is normal and is not considered a fault.
If we make a mistake
If we send the wrong article, or your parcel arrives damaged in transit, that is on us — not on you. Message us on WhatsApp within 24 hours of delivery with a clear unboxing video and photographs of the parcel, and we will put it right.
Please record the parcel being opened before it is cut, washed or altered — without it we have no way to raise a claim with the courier.
Cancellations
An order can be cancelled free of charge any time before it is booked with the courier — just message us. Once it has been dispatched it cannot be cancelled; please refuse the parcel at the door instead. See Shipping & Delivery for the full detail.
Not sure about a piece?
Ask before you order. We would far rather answer your questions than have you receive something you don't love.